QSC wird reparierte Produkte wieder auf die Werkseinstellungen zurücksetzen, wenn die Arbeiten abgeschlossen sind. QSC ist nicht verantwortlich für den Verlust von persönlichem Eigentum, Daten oder Benutzereinstellungen des Geräts. 

All returned products must be returned to QSC in a well-protected shipping container with adequate packaging material. QSC is not responsible for transit damages caused by poor packaging or mishandling of the equipment by a freight carrier.

For in-warranty repairs, QSC will ship the repaired product to the customer with outbound freight prepaid by QSC.  The prepaid shipping method is restricted to “Ground” shipment within Domestic U.S. and U.S. Territories only.  Customer is responsible for inbound freight expense to return the product to QSC.

Customer is responsible for both inbound and outbound freight expenses for all out-of-warranty repairs, or if QSC’s repair estimate is declined.

QSC tarif beträgt $ 100,00 pro Stunde mit einer Mindestgebühr von 1 Stunde. Die Arbeitsquote wird danach für jede halbe Stunde (30 Minuten) anteilig beziffert.  Reparaturen unter $350.00 werden ohne zusätzliche Einholung einer Genehmigung durch den Kunden repariert.

Products that have reached the status of End-of-Life (EOL) are subject to a minimum repair rate of $500.00.  An Estimate will be provided on repairs exceeding the repair minimum.  QSC Labor Rates will apply.  Such repairs are performed on a “Best Effort” basis, as service parts may be limited.  QSC no longer services equipment that is 25 years old or older.

Some End-of-Life (EOL) product may be eligible for a sales rebate with the purchase of new qualified QSC product.  Please click in the link below for further details.

https://www.qsys.com/support/product-repair/rma-form/end-of-life-products/

An evaluation fee of $65.00 will be charged on current production items in the case where no problem was found, or the repair estimate has been declined.

An evaluation fee of $300.00 will be charged on product that is End-of-Life (EOL) in the case where no problem was found, or the repair estimate has been declined.

Der schnellere Service kostet $65,00 pro zurückgegebener Einheit.  Dieser Service bietet eine Bewertung des Geräts am nächsten Werktag , GARANTIERT ABER NICHT , dass die Reparaturen bis zum nächsten Werktag abgeschlossen werden.

All lead times provided by QSC are solely estimates.  The actual repair timeframe may vary depending on the finding(s) from initial evaluation and the availability of the service part(s).

Zahlungen mit Kreditkarte müssen nach Abschluss der Reparaturen durchgeführt werden. Persönliche Schecks werden nicht akzeptiert.

Repaired equipment not claimed after thirty (30) days will be considered abandoned.  In such a case, QSC reserves the right to scrap the abandoned equipment at our discretion.

Repairs performed by QSC will be warranted for ninety (90) days.